Not every project goes as well as planned. We would be happy to spend a few minutes answering your questions.
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The side gate that allows entry to the backyard was falling out of the block wall. The customer wanted this fixed because he had a dog he didn’t want to escape. Fair enough.
In most cases, this type of job can be fixed with a larger anchor. Typically, a bolt goes through the frame of the gate support and screws into an anchor in the block wall. When the gate gets abused, through either too much weight or maybe the hardware was too small to begin with, the top sags and can drag on the ground.
Dig out the old anchor from the block wall and install a larger anchor. This can also be combined with mortar or epoxy. The anchor will have ridges around the perimeter and if you add some mortar or epoxy to the hole before you push the anchor into the opening, this will give the anchor some extra holding power. I would let that dry and get hard before reinstalling the gate and placing weight upon it. It’s probably a good idea to place a block under the strike side of the gate to support it while you are reinstalling the hardware and then remove the block once everything is tight. This will make it so you don’t have to fight to keep the gate in place while you are installing the hardware.
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