Not every project goes as well as planned. We would be happy to spend a few minutes answering your questions.
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I can't tell you how many times I go into a house and the toilet paper holder is about to come off of the wall. People lean on them, use them as a grab bar, set coffee on them...and this Las Vegas handyman gets to fix them. These are held in place by some pretty flimsy hardware.
It's usually the case that one or both of the arms get loose and the plastic spring-loaded tube falls out. Most people can fix these but it takes a very small standard screwdriver (think eyeglass repair). Underneath each arm is a small screw that tightens against a bracket screwed to the wall. In most cases, if you can't just tighten the small screw, the bracket at the wall has lost it's bite and is loose. So you have to unscrew the arm and remove it to get access to the wall bracket. This will likely be source of the problem.
Over time with people putting weight on these, the weak wall anchors will create an oblong hole caused by the movement. You have a couple of options here. You can use a larger wall anchor, a molly bolt (aka butterfly bolt), or an EZ anchor. You could also move the location of the toilet paper holder, but if the decorative arms don't cover the old holes, you will have some additional repairs.
Once the bracket is secured to the wall, tighten the small screw on the arm to complete the repair. Then you can load the roll of toilet paper and you're in business.
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